How does understanding the menu benefit servers?

Understanding the menu is essential for servers because it empowers them to engage confidently with customers. When servers have a thorough knowledge of the menu, they can answer questions accurately and make informed recommendations based on customers' preferences or dietary restrictions. This not only enhances the dining experience for customers but also helps build the restaurant's reputation for excellent service.

Additionally, being knowledgeable about the menu allows servers to highlight specials effectively, provide insights into the ingredients and preparation methods, and suggest pairings (such as drinks or sides) that complement the meal. This level of service can significantly increase customer satisfaction and potentially lead to higher tips and repeat business.

By contrast, ignoring specials or lacking knowledge about the menu can reduce the quality of service and negatively impact the dining experience. Therefore, understanding the menu is a key component of successful server performance.