How should you respond if a table is unhappy with their seating?

Responding to an unhappy table with an offer to move them to another table, while also apologizing for the inconvenience, demonstrates excellent customer service. This approach acknowledges the guest's feelings and shows that their satisfaction is a priority. Moving them to a more suitable space can enhance their dining experience and can turn a negative situation into a positive one, encouraging them to return in the future.

This response is proactive and empathetic, reflecting well on the establishment. It indicates that the server is attentive to the needs of their guests and is willing to take the necessary steps to ensure they have a pleasant experience.

In contrast, suggesting there's nothing that can be done dismisses the guests' concerns and can leave them feeling undervalued. Ignoring the complaint entirely would not only hurt the customer’s experience but also damage the restaurant's reputation. Lastly, suggesting they wait for another table can be frustrating if they are already unhappy with their current seating; it offers no immediate relief to their dissatisfaction.