What are the recommended steps if a customer is visibly intoxicated?

The recommended approach when dealing with a visibly intoxicated customer is to politely refuse further alcohol service and instead offer water or food. This method is not only responsible but also aligns with best practices for promoting a safe and enjoyable environment for all patrons. Refusing to serve more alcohol helps mitigate the risk of over-intoxication, which can lead to dangerous situations for the individual and disrupt the overall ambiance of the venue.

Offering water or food helps to rehydrate the customer and can potentially alleviate some effects of alcohol consumption, reinforcing a supportive atmosphere. This practice also shows that the server is attentive to the customer’s well-being, which can enhance the overall customer experience.

In contrast, other options such as ignoring the signs of intoxication or encouraging further drinking can lead to negative consequences for both the customer and the establishment. Additionally, while calling a taxi can be a good idea under certain circumstances, it is typically a step taken after addressing the immediate concern of over-serving alcohol rather than a primary response.