What can servers do to upsell menu items effectively?

To upsell menu items effectively, servers should suggest items that complement the customer's choices. This approach not only enhances the dining experience by creating a harmonious meal but also demonstrates an understanding of the menu and customer preferences. By recommending items that pair well together, such as a wine that goes with a particular dish or a side that enhances the main course, servers can encourage customers to consider additional purchases. This strategy builds rapport, shows attentiveness to the customer's needs, and adds value to their experience, often leading to increased satisfaction and higher average checks.

Other approaches, such as only promoting the most expensive options, may come across as pushy or insincere, potentially alienating customers. Being unengaged by not asking questions about customers' preferences misses the opportunity to personalize service and offer meaningful recommendations. Focusing solely on drinks rather than food limits the potential for upselling since it ignores other areas of the menu where enhancements can be made, ultimately undermining the goal of providing a well-rounded dining experience.