What characteristic is essential for building rapport with guests?

Displaying genuine friendliness and attentiveness is essential for building rapport with guests because it creates a welcoming atmosphere that encourages open communication and trust. When servers approach guests with warmth and a sincere interest in their needs, it fosters a positive experience and makes guests feel valued. This connection can enhance customer satisfaction, promote loyalty, and encourage guests to return.

In contrast, a strict demeanor can come off as unapproachable, making it difficult for guests to engage comfortably. Focusing only on high-paying customers may alienate others, leading to an uneven service experience that does not prioritize overall guest satisfaction. Showing indifference toward guests not only fails to make connections but also can lead to negative impressions and lower the likelihood of repeat business. Therefore, genuine friendliness and attentiveness serve as the foundation for successful interactions in a service environment.