What must a server do before taking a customer's order?

A server must ensure a clear understanding of the menu and specials before taking a customer's order because this knowledge is essential for providing excellent service. Being well-versed in the menu allows the server to answer any questions the customer may have, recommend items based on dietary preferences or restrictions, and highlight daily specials, thereby enhancing the overall dining experience. This preparation not only demonstrates professionalism but also builds trust with the customer, as they feel more confident with a knowledgeable server guiding them through their choices.

While discussing experiences at other restaurants or diving into an order without proper understanding may seem engaging or efficient, these approaches can lead to miscommunication or dissatisfaction for the customer. Writing down an order prematurely, without first clarifying the details, can also result in mistakes and lead to a negative experience. Therefore, thorough preparation regarding the menu is an essential step for servers before taking orders.