What should a server do if they don’t know the answer to a guest’s question?

A server should acknowledge the question and offer to find the information from a fellow team member because this approach maintains the integrity of the service and builds trust with the guest. Acknowledging the question shows that the server is engaged and values the guest's inquiry. By seeking out accurate information from a knowledgeable team member, the server ensures that the guest receives reliable answers, which enhances their dining experience. This practice reflects a commitment to excellent customer service and demonstrates teamwork and a willingness to go the extra mile for the guest.